Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the plastic bag unopened.
To lodge a return please email orders@hepburnhardware.com with your request. We will then email you a return form with all the information you need.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 working days of us receiving it.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@hepburnhardware.com.
